FAQ

  1. Are these string lights for outdoor or indoor?

Both. These are safe to be set outside even in snow. Just cover the battery pack with water resistant material or cover.

 

  1. Could the copper wire break?

Yes, but as long as you don’t twist it in the same spot over and over again, it will last forever.

 

  1. How long is the life for 1 battery pack?

The lights are made of LED. They require very little energy. Depending on the quality of the battery, we have had customers who ran the lights an entire month and decorated her entire home outside with it.

 

  1. I received a defective unit.

It is extremely rare to have a defective unit, but If you ever received one, please email us at: cs@decorbright.com

Include your order number and we will ship you a replacement with a return packing.

 

 

  1. Are you in USA?

Yes, we are in USA. And all our shipments are within North America

 

  1. Do you ship to Canada?

Yes we do. There’d be a small international shipping fee to Canada depending on your location

 

  1. Will you carry more products in the future?

Our goal is to make sure that the products we currently offer are of high quality. This is the reason we have only a very small selection. However we will expand based on the demand as long as we can keep our standard of quality.

 

  1. Do you have a phone number?

Currently we communicate through e-mail. And you will receive a reply from us within 24 hours. Our working hours are 10am – 3pm Mountain time.